Customer Relationship Management helps in tracking all relationships with its customers and helps in nurturing them effectively to retain and add value to it. MEFS offers innovative Customer Relation Management Tools that can replace multiple spreadsheets, databases and notes in a single interface through which various business owners can drive outreach programmes of varying scales. We have the capability to process leads, incentivize lead conversions, tracking of customer attritions with reasons, follow up activities of inoperative customers.

Features

• Inoperative Module to track customers who have not engaged with the business for a defined period.
• Marketing Module for lead generation and lead tagging for incentivizing marketing efforts
• Consumer Protection System to track and manage complaints raised through various platforms like email, website, telephonic or direct walk ins.